Q. I used the Windows Disk Defragmenter, but when I tried another defragging tool, it said that my drive was still mostly fragmented. Which one should I trust?

A. The Windows tool misses Restore Points--files that are created and deleted each day, and are dispersed all over the drive. In addition, third-party tools allow you to choose how to defrag—for instance, by bundling the files tighter. Read more...

Q. I can’t seem to download Adobe Acrobat so I can print some documents. What can I do?

A. Adobe makes several programs that can read Portable Document Format (PDF) files, a format used for everything from tax forms to newsletters and magazines. Adobe Acrobat and Adobe Reader (formerly called Adobe Acrobat Reader) are the two main programs the company offers for working with PDF files, but there are several differences between them to keep in mind. Read more...

Q. What is spyware?

A. The term spyware is generally used to describe any program installed on your PC that sends information (with or without your permission) to someone else for the purpose of monitoring your online (browsing, shopping, etc.) habits as well as your personal information. In addition to being an invasion of your privacy, spyware applications can also cause your computer and/or Internet connection to function slower than normal or sometimes in extreme cases it may fail to function at all. Read more...

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