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HELPING REALTORS® SUCCEED, WITH: TECHNOLOGY SELECTION ADVICE INSTALLATION AND UPGRADE ADVICE PROBLEM TROUBLESHOOTING AND RESOLUTION UNDERSTANDING OF HOW TECHNOLOGY IS USED IN REAL ESTATE |
INTRODUCING THE REALTOR’S PERSONAL TECH TEAM
Today, Realtors® have enough pressure keeping pace with the fast-moving real estate market without having to be technology experts, too. As busy, ambitious business people, Realtors® need computers, software and communications to be productive – and they need dependable, expert advice on how to best use these technologies. The Tech Helpline is the Realtor’s® trusted source for such assistance. THE TECH HELPLINE DELIVERS EXPERT ASSISTANCE FOR EVERY MAJOR TECHNOLOGY CHALLENGE Technology products and services are not just difficult for novices to understand, they’re also constantly evolving. The Tech Helpline makes it easier for Realtors® to stay current with the most useful technologies, ensuring that everything works well together to make Realtors® more efficient and successful in their careers. Services include:
• Basic instruction with major software applications.
EASY ACCESS, PROFESSIONAL SERVICE
• Advising on how to shop for hardware, software and services. • Offering instructions on installing and configuring new hardware and software. • Diagnosing computer hardware malfunctions. • Fixing problems related to a broad range of systems and applications. • Advising on how to get optimum performance from equipment, including recommending upgrades/updates, and working through system failure and malfunction of basic hardware and software components. • Recommending the most current drivers for hardware. • Troubleshooting local area and dial-up network configuration and connectivity.
• The Tech Helpline analysts understand the real estate business and how
technology is applied to the Realtor’s® business in the real world.
• Subscribing users simply use a toll-free number to get fast, professional and courteous assistance from these experts. • Calls are answered Monday through Friday from 9am to 5pm in all markets. There are no limits on the number of contacts a member can make, nor on the length of time per call. • The Tech Helpline analysts offer assistance in English, Spanish or French, via voice or desktop streaming. If needed, representatives will research troubleshooting and return a contact by voice, fax or e-mail – or direct the user to more suitable resources. |
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